Coverage
Product and workmanship coverage
Coverage at Offshore is set by the film or coating you choose and written down before installation, so you know the term, the exclusions and how a claim works before we start.
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- Wailuku, HI
Short answer
Every Offshore project gets written coverage for the selected material and the installation before work begins. Manufacturer terms set the product coverage (for example, 3M 1080, Avery Dennison SW900 and Cheetah Wrap vinyl carry a 3-year outdoor warranty, and FEYNLAB coatings carry 1 to 7 years depending on product), and Offshore's workmanship terms cover the install. If something goes wrong, contact the shop with the vehicle and project details and we inspect it against those written terms.
Key takeaways
- Coverage is documented per project before installation: material, scope, duration, exclusions, transfer rules and claim steps.
- Manufacturer coverage, when it exists, is issued by the manufacturer; Offshore's workmanship coverage is separate.
- Wrap vinyl terms are published by the maker: 3 years outdoor for 3M 1080, Avery Dennison SW900 and Cheetah Wrap, and 1 year for Avery Dennison Conform Chrome.
- Accidents, road hazards, brush car washes, harsh chemicals, pre-existing paint defects and third-party changes are not covered.
- Following the care instructions you receive is a condition of installation coverage.
How it works
- 01Choose the material
We confirm the exact film, vinyl or coating and the panels or glass it covers.
- 02Document the vehicle
We record existing condition, paint defects and prior repairs at intake, since pre-existing conditions are not covered.
- 03Review the written terms
You see the product term, the workmanship terms, exclusions, transfer rules and claim requirements before we start.
- 04Get care instructions
You leave with care instructions for the product installed on your vehicle.
- 05Report an issue
Contact Offshore with the vehicle and project details. We inspect the condition, compare it with the written terms and explain the next step based on the cause.
What's specific to this vehicle
- ProLayers PPF and window film
- Offshore installs ProLayers clear, matte and black PPF and ProLayers automotive window film. The term and conditions for the exact ProLayers product on your vehicle are taken from ProLayers' written terms and recorded on your project paperwork before installation.
- Vinyl wraps
- 3M 1080 (3.5 mil cast) and Avery Dennison SW900 (3.2 mil cast) carry a 3-year outdoor warranty with clean removal up to 3 years. Cheetah Wrap (3.2 mil cast) carries a 3-year outdoor warranty. Avery Dennison Conform Chrome carries 1 year and is not recommended for daily drivers in harsh climates.
- Ceramic coating
- FEYNLAB coatings carry a manufacturer warranty of 1 to 7 years depending on the product. Every coating install includes manufacturer warranty registration.
- Workmanship
- Offshore's workmanship coverage applies to Offshore's own installs, both vehicle work at the shop and home and business window film installed on site, and is written into your project terms alongside the product coverage. It does not extend to film or coating that anyone else has modified.
How coverage works at Offshore
There are two layers of coverage on any install. The product layer comes from the manufacturer of the film, vinyl or coating. The workmanship layer comes from Offshore and covers the installation itself, whether that is vehicle work at the shop or home and business window film installed on site. Both are written down for your project before we start, so the term you are quoted is the term you get.
That matters because coverage differs by material. A vinyl wrap in 3M 1080 or Avery Dennison SW900 carries a 3-year outdoor warranty from the maker, while Avery Dennison Conform Chrome carries 1 year. A FEYNLAB ceramic coating carries 1 to 7 years depending on which product goes on the car. Paint protection film and window tint use ProLayers films, and the term for the exact ProLayers product is taken from its written terms and recorded on your paperwork.
Before installation
We identify the material, document the project scope and record the vehicle’s existing condition, including paint defects and prior repairs. Then we review the product coverage and our workmanship terms with you: duration, what is covered, exclusions, transfer rules and what a claim requires. You receive care instructions for the product installed on your vehicle.
Window tint has one more piece of paperwork in Hawaii: every vehicle tint install comes with the certificate Hawaii law requires, showing the film complies. It stays in the vehicle. See the Hawaii window tint law page.
What is not covered
Coverage does not include damage from accidents, road hazards, vandalism or improper care; damage from brush-type automatic car washes or harsh chemicals; pre-existing paint, glass or surface defects or damage; color change or fading from environmental exposure beyond normal expectations; or any change to the installed product made by anyone other than Offshore. Not following the care instructions may void installation coverage. The full list sits in our terms of service, and our guide to film warranty exclusions walks through how to read one.
If an issue occurs
Contact Offshore with the vehicle and project details by calling (808) 707-7064 or emailing info@offshoretint.com. We inspect the condition at the shop at 430 Hookahi St in Wailuku, review it against the written terms for your project, and explain the next step based on the cause. If the cause falls under the manufacturer’s product coverage, we help you work through the manufacturer’s process.
Questions
How long does my coverage last?
Coverage terms are set per project by the selected product and Offshore's workmanship terms, and the duration is written down before installation. Ask for the term on your specific film or coating when you request a quote.
Who issues the manufacturer warranty?
The manufacturer does. Offshore reviews the manufacturer terms with you and handles registration where it applies, such as FEYNLAB coatings.
Can I use an automatic car wash?
Avoid brush-type automatic washes and harsh chemicals. Damage from them is excluded from coverage.
Is a rock chip through the film covered?
No. Damage from accidents and road hazards is excluded. PPF reduces many everyday paint hazards on covered panels, but it is not impact-proof.
Does coverage transfer if I sell the car?
Transfer rules depend on the product and are listed in the written terms for your project.
How do I start a claim?
Call (808) 707-7064 or email info@offshoretint.com with your vehicle and project details, then bring the vehicle to the shop in Wailuku for inspection.
Get my pricePriced for your vehicle in the shop, before you book.
Ready to protect your vehicle?
Most tint and impact-zone PPF are same day, full wraps in three days. Homes and businesses start with a site visit.