Terms of service

1. Acceptance of terms

These terms govern your use of the offshoretint.com website and the window tint, window film and vehicle protection services provided by Victor Mendoza, doing business as Offshore Tint and Offshore Window Tinting (“Offshore”, “we”, “us”). By visiting the website, or by scheduling, receiving or paying for any service, you agree to these terms. If you do not agree, please do not use the website or our services.

The terms apply to every visitor and customer. We may update them at any time. If you keep using the website or our services after a change is posted, you accept the revised terms. The date at the top of this page shows the latest revision.

2. Services

Scope of services

Offshore provides automotive window tint, paint protection film (PPF), ceramic coating, vinyl wraps, chrome delete, paint correction and windshield protection film, and window film for homes, condos, vacation rentals, offices and storefronts. Vehicle services are performed at our shop at 430 Hookahi St, Wailuku, HI 96793; we do not offer mobile vehicle service. Home and commercial window film is installed at your property after a site visit and measure.

Quotes and pricing

A quote given through the website, by phone or by email is an estimate based on the information you provide. The final price can change with the vehicle’s or the glass’s condition, size, complexity and the products you choose. We confirm the final price with you before any work begins. Quotes are valid for 30 days from the date they are issued. Window tint prices shown on the website include Hawaii general excise tax (GET) at 4.712%; other prices are shown before GET, which is added to your total.

Scheduling and appointments

Every service requires an appointment. We may need to reschedule because of circumstances we cannot control, and we will give you as much notice as we can. If you arrive more than 30 minutes late, your appointment may need to be moved.

Vehicle and property condition

You are responsible for telling us about any existing damage, paint defects, glass defects or prior repairs before work begins. Offshore is not responsible for pre-existing conditions, including damage that only becomes visible during installation. We may decline work on a vehicle or window that is not in suitable condition for the requested service.

Window tint and Hawaii law

Vehicle window tint is installed to Hawaii law, including 35% or lighter on the front side windows, and every vehicle tint install comes with the certificate of compliance Hawaii law requires. Keep the certificate in the vehicle.

3. Payment terms

Payment

Payment is due when the work is complete unless we have agreed otherwise in writing. Larger jobs may require a deposit to hold your appointment and materials. Online card payment is not available yet: the shop confirms your price and takes the deposit directly, by phone or in person. When online payments open, card payments will be processed by Stripe, and Offshore never sees your full card number.

Financing

Once online payments open, pay-over-time options for automotive services will be offered through Affirm, via Stripe. Home and commercial window film is not eligible. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Approval, rates and terms are set by Affirm and its lending partners and are not guaranteed; see Affirm’s lending disclosures. Offshore is not a lender and is not responsible for decisions made by Affirm. See financing for the current status.

Returned payments

A returned check or declined payment carries a fee of 35 dollars. Offshore may pursue unpaid balances through any lawful means.

4. Warranties and coverage

Product and workmanship coverage

The product and workmanship coverage for your project, whether vehicle work at our shop or home and commercial window film installed on site, is documented for the selected material before installation. Duration, covered conditions, exclusions, transfer rules and claim requirements are governed by the written terms you receive for that project. The warranty page explains how this works.

Manufacturer warranties

Some products carry separate manufacturer coverage. When it exists, it is issued by the manufacturer, not by Offshore. We review the manufacturer terms and our workmanship coverage with you before installation.

Exclusions

Coverage does not include damage from accidents, road hazards, vandalism or improper care; damage from brush-type automatic car washes or harsh chemicals; pre-existing paint, glass or surface defects or damage; color change or fading from environmental exposure beyond normal expectations; or any change made to the installed product by anyone other than Offshore.

Care instructions

You will receive care instructions for the product installed. Not following them may void the installation coverage, and Offshore is not responsible for damage caused by improper care.

5. Vehicle release and liability

Vehicle release

By leaving your vehicle with Offshore, you authorize us to perform the agreed services. You confirm that you own the vehicle or have the owner’s permission to have the work done. The same applies to a home or business: you confirm you own the property or have the owner’s permission for the work.

Limitation of liability

Our liability for any claim arising from our services is limited to the amount paid for the specific service that gave rise to the claim. We are not liable for indirect, incidental, consequential or punitive damages of any kind.

Vehicle storage

Vehicles at our facility are kept at the owner’s risk. We take reasonable precautions to secure the shop, but Offshore is not responsible for theft, vandalism, or damage from events outside our control, including weather, fire or acts of God, while your vehicle is on the premises.

Unclaimed vehicles

A vehicle not picked up within 5 business days of completion may be charged storage at 25 dollars per day. A vehicle left unclaimed for 30 days may be handled under applicable Hawaii lien laws.

6. Website use

Permitted use

You may use the website only for lawful purposes. You agree not to use it in a way that breaks any law, infringes anyone’s rights or interferes with how the site operates.

Intellectual property

All website content, including text, photographs, logos, graphics and design, belongs to Offshore or its content suppliers and is protected by intellectual property law. You may not copy, distribute or create derivative works from it without our written permission.

Accuracy of information

We work to keep the website accurate and current, but we do not warrant that every detail is complete or up to date. Prices, product availability and service details can change without notice.

7. Third-party products and links

The website refers to the materials we install and, on some pages, to other brands, including ProLayers, XPEL, STEK, 3M, Avery Dennison, KPMF, Pure PPF, Cheetah Wrap and FEYNLAB. These brands belong to their owners. A brand reference does not mean certification, authorization, endorsement, current inventory or current installation availability unless the page says so directly.

Links to third-party websites are provided for convenience. Offshore does not control those sites and is not responsible for their content or for any loss that results from using them.

8. Dispute resolution

Governing law

These terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law rules. Any dispute arising from these terms or our services will be resolved in the state courts located in Maui County, Hawaii.

Informal resolution

Before starting any formal proceeding, you agree to contact us in good faith and try to resolve the dispute informally. Most concerns can be settled quickly with a direct conversation.

9. Cancellations and rescheduling

Please give at least 24 hours’ notice to cancel or reschedule. Deposits for large jobs, such as full wraps and full-body PPF, may be non-refundable if you cancel with less than 48 hours’ notice, because materials may already be ordered and cut for your vehicle.

Offshore may cancel or reschedule an appointment because of equipment issues, staffing or other circumstances. If that happens, we will contact you as soon as possible and offer the earliest available alternative.

10. SMS and mobile communications

Program: Offshore Tint text messages, sent by Victor Mendoza, doing business as Offshore Tint.

By opting in on our website, on a booking form or in person, you agree to receive text messages from Offshore Tint about your quotes, appointments, vehicle service status and invoices, and, if you separately consent, marketing offers such as seasonal promotions and maintenance reminders. You must be 18 or older to opt in.

Message frequency

Message frequency varies. You may receive appointment reminders, quote follow-ups and service updates. Message and data rates may apply.

Opt-out

You can cancel the SMS service at any time. Text STOP to any message from us to unsubscribe; you will receive one confirmation text and no further messages. To start again, text START.

Help and support

Text HELP for assistance, call (808) 707-7064 or email info@offshoretint.com during shop hours: Monday 7 AM to 3 PM, Tuesday 7 AM to 7 PM, Wednesday and Thursday 7 AM to 5 PM, Friday 7 AM to 6 PM and Saturday 8 AM to 12 PM, Hawaii time.

No condition of purchase

Consent to receive marketing text messages is not a condition of buying any service from Offshore.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

We never sell or share your mobile number or SMS consent with third parties for their marketing. For how we handle your information, see the privacy policy.

11. Contact information

For questions about these terms, to report a concern or to exercise any right described here, contact Victor Mendoza, doing business as Offshore Tint (Offshore Window Tinting), at 430 Hookahi St, Wailuku, HI 96793. Call (808) 707-7064, email info@offshoretint.com, or use the contact page. The shop is open Monday 7 to 3, Tuesday 7 to 7, Wednesday and Thursday 7 to 5, Friday 7 to 6 and Saturday 8 to 12, Hawaii time, and closed Sunday.